Overview

This Refund Policy explains when payments made to Codify Services for Codify ERP subscriptions, setup fees and related services can be refunded. It is part of our Terms & Conditions.

Subscription Fees

• Monthly and yearly fees are paid in advance for the period shown on the invoice.
• Once a paid period has started, its fee is not refundable, in full or in part, if you stop using the software, move to a lower package or cancel during that period. You keep full access until the end of the period.
• When you cancel, no further renewal invoices are issued.

When You Get a Refund

You will receive a full refund of the amount concerned if:

• you paid the same invoice twice, or paid more than the invoice amount (the extra is refunded or, if you prefer, adjusted in your next invoice);
• you were charged by mistake;
• your paid package was not activated within 3 working days of your payment being confirmed, and you ask to cancel before it is activated;
• we cancel the Services for reasons not caused by you; in that case the unused part of a paid period is refunded.

Setup Fee and Services

• The one-time setup fee is fully refundable if you cancel before the setup work starts.
• Once setup, data migration, training or custom development work has started, the fee for that work is not refundable.

How to Request a Refund

Send your request within 14 days of the payment, by WhatsApp or email, with:

• your society or company name and user name;
• the invoice number;
• the payment method, transaction ID or slip, and the reason for the request.

Processing Time

• We reply to every request within 3 working days.
• Approved refunds are sent within 7 to 14 working days, by the same method you paid with (bank account, JazzCash, Easypaisa or the card used through the payment gateway).
• Bank, wallet or gateway charges deducted by those providers may not be refundable. The time for the money to reach you also depends on your bank or provider.